Return and Exchange Policy

1. Products with Satisfactory Quality

 You may request a return or exchange if the following conditions are met:

• The request is submitted within 30 days of receiving the order.

• Proof of purchase is provided.

• The product is not custom-made, opened, or used.

• The product was not purchased at a discounted price.

• Please note: During exchanges, the product's value will be recalculated based on the current price.

2. Return Process for Satisfactory Quality 

• Provide your order number, full name, and phone number.

• Goods can be returned to Meraki's warehouse independently or via our return service (additional fee may apply).

• Do not send products via courier until confirmed by Meraki's team.

3. Products with Unsatisfactory Quality 

• At Meraki, product quality is a priority. If you believe a product does not meet the declared standards:

• File a claim with proof of purchase and a description of the issue.

• Our team will review your claim and may request additional information.

4. Replacement & Refunds

• If a defect is confirmed, we aim to replace the product immediately.

• If identical items are unavailable, we may offer a similar product, extend the replacement period, or issue a refund.

• Quality checks may take up to 30 days.

• If inspection shows no defects or improper use/storage, you may be charged for inspection and transportation costs.